oats

Imagine joining an agency that has grown to 72 active clients in four years, is closing in on $1M a month in revenue, and is adding client pods faster than it can staff them. Every pod needs a project manager, Klaviyo tech, designer and copywriter, and right now the founder is still finding them.

That's where you come in. You'll own hiring end to end and every new starter's first weeks: keeping a talent pipeline warm, judging copy and design samples, shortlisting for leadership, then handling contracts, pay, onboarding and holidays.

If you love building teams, spotting talent in a portfolio and turning messy processes into clockwork, keep reading.

WHO THEY ARE

They're a retention and SMS marketing agency for 7 to 9 figure ecommerce brands, with a heavy focus on subscription businesses in health and supplements. Founded four years ago, they've generated $250M+ in email revenue across 215+ DTC brands with a team of around 40. Every client gets a full retention team (strategist, copywriter, designer and Klaviyo tech) organised into pods that work like an in-house department.

They like keeping things simple:

Never complacent. If someone does something better, they'll pay to learn it or reverse engineer it.
Problem solvers over escalators. Handle it yourself, escalate only what's genuinely out of scope.

Fully remote, full-time contractor role with European time zone hours.

WHAT'S IN IT FOR YOU

You'll be leadership's right hand on people. You work directly with the founder and senior team, and your shortlists shape who joins the business.
You'll build the function, not inherit it. There's no dedicated hiring team today, so the process, scorecards and onboarding playbook you design become how the company hires.
The growth is real. New pods open regularly, so the pipeline keeps growing and so does your remit.
You'll hire for a team that's genuinely good. Clients include fast-growing health and supplement brands, and client founders publicly rate them as the best agency they've worked with.

WHAT YOU'RE GETTING INTO

Keep the pipeline full: prospect and interview constantly, even with no role open.
Own pod hiring: project managers, Klaviyo techs, designers and copywriters.
Assess the work: screen for skill and fit, and review portfolios, copy samples and tech tests.
Present options: a tight shortlist with your recommendation.
Close the hire: create contracts and negotiate rates within budget.
Onboard fast: payment, tools, an intro call on core SOPs, then pod placement with the PM.
Keep the team on track: weekly KPI check-ins, pay, holidays and new SOP rollouts.

WHO YOU ARE

You've owned end-to-end hiring for creative or marketing roles at volume, at an agency, startup or DTC brand. You built the process, not just scheduled the interviews.
You can judge the work. You know strong copy, design and Klaviyo builds when you see them.
You know what PMs, copywriters, designers and Klaviyo techs actually do day to day.
You're highly organized. Multiple roles, pipelines and onboardings at once don't faze you.
You're proactive. You bring solutions, not questions.
You handle admin with ease: contracts, rates, contractor pay, holidays and tool setup.
You set KPIs, run check-ins and make new processes stick.
You communicate clearly with candidates and leadership alike.

Bonus if you've:

Worked at, or hired for, an email, SMS or retention marketing agency
Hired remote contractors across multiple countries and time zones
Worked as a Chief of Staff, Operations Manager or People Ops lead in a founder-led business

WHAT SUCCESS LOOKS LIKE

30 days: You know every pod, role and quality bar. You've taken over contracts, pay and holidays, run your first onboarding calls and delivered your first shortlist.

60 days: You own every open pod role, each with a scorecard and test brief. New hires are set up and briefed on core SOPs before day one, with weekly KPI check-ins running.