Five agencies join this consultancy every month, and the next stage is turning those short-term engagements into long-term clients.

You’ll own that entire journey: onboarding, client calls, retention, expansion, and a Slack community of 80–100 past clients. Right now, it’s scattered across the team and mostly handled by the CEO. You’ll bring it together and build the client success function from the ground up.

Do that well, and you’ll have the opportunity to build and lead the entire department as the business grows.

WHO THEY ARE

Founded in July 2025 by someone who's built two agencies to seven figures himself, so the advice here isn't theoretical. The product is an eight-week Sales Sprint that gets agency founders to reposition, raise their prices and actually sell, feeding into a twelve-month programme built to rebuild how their agency runs day-to-day.

It's a five-person team right now, which means most of what exists here got built in the last year and most of what doesn't exist yet is still up for grabs. Decisions happen in days, not committee meetings.

This is a full-time, remote role on UK hours.

WHAT'S IN IT FOR YOU

A growth path to Head of Client Success, with a team reporting to you.
Direct line to the CEO. No layers between you and the person making decisions.
You build the systems, not inherit them. No client health tracker exists yet. You design it.
A seat in shaping the product. The twelve-month backend programme is unbuilt. You help design it.
A real cut of the upside. Hit targets like lifetime value and upsells, and there's profit share in it for you, not a token bonus.

WHAT YOU'RE GETTING INTO

Own the client journey end to end, from verbal yes through onboarding, delivery, renewal and referral.
Take over day-to-day client communication from the CEO, including running the Slack community hub.
Build the system that houses client data and surfaces churn risk before it becomes churn.
Track what each client is actually doing week to week: revenue, action items, training completed.
Intervene early on clients falling behind, and get them back on track.
Get on calls with the 80 plus existing members in limbo and work out what they genuinely need.
Drive conversion from the two-month Sprint into the twelve-month programme.
Run onboarding tightly: payment links, chasing collection, agreements signed, app data verified before day one.
Capture testimonials at the moment clients win, and turn happy clients into referrals.
Feed what you hear back to sales and marketing so the business attracts better-fit clients.

WHO YOU ARE

You have 3+ years in a digital marketing agency, in account management or client success.
You've worked in a start-up and are fine without settled processes or complete answers.
You've owned the full client lifecycle: onboarding, contracts, payment collection, not just the relationship.
You're confident and high energy on camera.
You're hands-on with a CRM and a project management tool such as ClickUp, Asana or Monday.
You've tracked financials at client level (P&L, profitability, margin) and forecasted pipeline against capacity.
You've spotted at-risk clients early and run the retention calls that actually turned them around.
You've coordinated external contractors or specialists as part of delivering client work.

Bonus if you've:

Worked in a small agency, under 20 people, where the account management role bled into ops, finance and the occasional sales or marketing job
Built automations in n8n or Zapier
Used Webflow

WHAT SUCCESS LOOKS LIKE

First 30 days: shadowing client calls, owning onboarding for the next Sprint cohort start to finish, and mapping the existing client base, who's active, who's in limbo, who isn't a fit for the twelve-month programme.
First 60 days: your client health tracker is live and updated weekly. You've run feedback calls across the community and started flagging and fixing at-risk clients on your own.
First 90 days: client communication runs through you, not the CEO. The Slack community is active again. Testimonials and referrals happen as routine, not an afterthought, and you're shaping the twelve-month programme alongside the CEO and the ops consultant.