This brand has cracked the hard part: launching new designs fast and letting demand decide what deserves to scale. Now the supply chain needs to catch up.
You'll build a hybrid model where proven bestsellers move through local stock, while the long tail stays flexible through dropshipping and on-demand production, with local manufacturing coming later.
There's no playbook, no existing ops team, and no one else to hand this to. You'll build it, run it, and own the numbers.
WHO THEY ARE
An arts and crafts ecommerce group founded in 2016, now serving over 5 million customers across 20+ countries and adding 150,000 new ones every month. They run more than 10,000 SKUs and launch around 300 new products a week, working with artists in every market. About 40% of revenue comes from products launched in the last 90 days, which is exactly why holding full inventory isn't possible, or smart. Revenue is up around 400% year on year on a team of 35, which tells you most of what you need to know about the pace.
Ownership beats titles. An entire Black Friday campaign once went to an intern because he was the best person for it.
Data settles arguments, not seniority.
Bias to action. Decide, act, learn, move again.
Responsibility scales with output, not tenure.
High trust, high bar, adults talking to adults.
This is a fully remote, full-time role. Netherlands-based candidates can be hired as employees; everyone else is brought on as a contractor.
WHAT'S IN IT FOR YOU
A blank canvas. No legacy setup or old processes to work around. You decide what gets built.
Build the AI yourself. Forecasting, automations and internal tools stay in your hands.
Own the full picture. From strategy and suppliers to packaging, labelling and compliance.
See your impact in the numbers. COGS, stock, delivery speed and working capital are all yours to move.
Build the team around you. Hire the people and create the structure you think makes sense.
Shape what comes next. Local production and on-demand manufacturing are yours to figure out.
WHAT YOU'RE GETTING INTO
Design the hybrid model. Decide which SKUs stay local, which stay on dropship, and which move to on-demand.
Build the forecasting engine. Use data from Shopify, Amazon and TikTok Shop to forecast demand and buy with confidence.
Automate order routing. Make sure each order goes through the most efficient fulfilment route.
Launch the US marketplace side. Get Amazon and TikTok Shop live and build them into meaningful sales channels.
Own the partners. Choose and manage the 3PLs, factories, warehouses and logistics partners.
Bring down landed costs and delivery times on the bestseller range, starting from a 7 to 12 day China to US baseline, without overstocking.
Build the operational backbone. Set up packaging, labelling, compliance and replenishment processes.
Figure out manufacturing. Test whether local or on-demand production makes sense and build the case from the numbers.
Build the team and systems. Choose the right OMS, ERP and WMS, then hire the people to run them.
WHO YOU ARE
You have 6+ years of experience across international DTC, ecommerce or supply chain, more at the senior end if you're stepping in to own the function outright from day one.
You've built and managed complex fulfilment operations across multiple warehouses and markets.
You understand inventory planning, China sourcing and marketplace operations at scale.
You know your way around OMS, ERP, WMS and the data infrastructure connecting them.
You're highly hands-on with AI and can build forecasting models, automations and operational tools yourself.
You think commercially and take ownership of the numbers your decisions move.
You've built complex operations in fast-moving, high-SKU environments and know how to make them scale.
Bonus if you've:
Launched Amazon or TikTok Shop as a new channel from zero
Worked in a print-on-demand or make-to-order model
Built an OMS/ERP/WMS stack from scratch rather than inheriting one
WHAT SUCCESS LOOKS LIKE
First 30 days
First major purchase order placed for two months of bestseller stock.
Packaging agreed and supplier audited for marketplace and US import readiness.
US 3PL and warehouse partner signed.
AI forecasting and inventory and cash-flow dashboards operational.
Day 60
US local inventory live; UK warehouse and inbound stock confirmed.
Multi-warehouse software implemented for US and UK, including automatic routing and China fallback.
Amazon and TikTok Shop live in the US.
Hiring plan agreed and first supporting hire selected.
Local manufacturing project kicked off with shortlisted partners.
Day 90
US and UK local fulfilment and replenishment fully operational.
Measurable reductions in landed costs and delivery times.
Second purchasing cycle driven by updated forecasts and agreed cash limits.
First supporting hire onboarded.
Local manufacturing business case completed and pilot decision made.
Director of Global Supply Chain
Remote · Full-time