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Head of Creator Community

Worldwide·Remote·Full-time
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Back in March, the creator program at this rapidly scaling DTC brand was just a side project. By August, it was already driving 20% of their ad spend in their home market and expanding rapidly across three others.

Now comes the exciting part: scaling it into a primary global revenue driver. With revenue up 400% year-on-year and a lean team of 35 moving at incredible speed, the foundation is primed for exponential growth. To capture this momentum, they are creating a centralized, high-impact department from the ground up.

They are looking for a strategic builder to step into a high-autonomy environment, design their very first global creator strategy, and establish a world-class operational playbook. If you want a once-in-a-lifetime career experience shaping a startup during its most exciting hypergrowth stage - with total freedom and zero corporate bureaucracy - this is the role you apply for.

WHO THEY ARE

An arts and crafts DTC brand, founded in 2016, now serving over 5 million customers across 20+ countries and adding 150,000 new ones every month. They launch hundreds of products a month with working artists and run local platforms in each market. Revenue is up around 400% year on year on a team of 35, operating in full "entrepreneur mode" in a market with no direct competitors.

  • Ownership beats titles. An entire Black Friday campaign once went to an intern because he was simply the best person for it.

  • Data settles arguments, not seniority. The best idea wins, period.

  • Bias to action. Decide, try it, learn, move fast.

  • High trust, high bar. Adults talking to adults with zero corporate bloat.

This is a fully remote, full-time role. 

WHAT'S IN IT FOR YOU

  • Full authority on day one over creative strategy, team structure, software tooling, agency partners, and budget allocation.

  • Supply content for a performance engine running €3.5M/month in paid ad spend (85% Meta).

  • Report directly to leadership with decisions happening in days, not quarters.

  • TikTok Shop launch across global  markets sits directly under your leadership.

  • Inherit a team of 4 community managers, 6 assistants, external agency partners, and dual manufacturing hubs (US/China).

  • Executive coaching and learning resources paid for by the company.

WHAT YOU'RE GETTING INTO

  • Build the brand's first ever creative and creator strategy, that will continue to grow them into the next stages. 

  • Decode what is actually converting across hundreds of thousands of pieces of existing content and turn that into a repeatable playbook that keeps the media buying team fed with assets that move ROAS. 

  • Structure regional community managers operating across 4 key markets (NL, DE, US, UK) into one high-performing, centralized operation.

  • Own the TikTok Shop creator and affiliate strategy end to end as it launches globally within the next two months, the single biggest lever in the business this year. 

  • Expand the program from 600 initial community members to 1,000+ active, high-volume creators globally.

  • Deliver high-converting ad assets to the media buying team, lifting creator content as a share of total ad spend in every market.

  • Set clear SLAs for external seeding and TikTok agencies, measuring them strictly on performance and usable assets over activity reports.

WHO YOU ARE

  • You have built and scaled a DTC creator or affiliate program from scratch (must be prepared to share case studies or portfolios demonstrating past channel growth).

  • 5+ years in creator, influencer, or performance community management, owning strategic decisions and channel economics.

  • Experience managing and optimizing substantial monthly seeding budgets (€30k–€50k+).

  • At least 2 years directly managing a team, including coaching junior managers and assistants.

  • You understand paid media metrics (Hook Rates, CTR, ROAS) and know how to bridge the gap between creator content and ad account performance.

  • You thrive in high-speed, autonomous environments and are comfortable operating in European time zones for real-time collaboration.

Bonus points if you have taken TikTok Shop from launch to a major revenue channel, or have phased out external agencies to bring capabilities successfully in-house.

WHAT SUCCESS LOOKS LIKE

  • First 30 days: You have audited all 4 markets, introduced immediate budget controls, and presented the company's first formal creative strategy.

  • By 60 days: Your global operational playbooks are live, team SLAs are active, and performance data proves your strategic adjustments are working.

  • By 90 days: 100+ VIP creators active globally producing top-performing ad content, with creator-driven ads representing a significantly larger share of total global ad spend.


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Head of Creator Community · Remote · Full-time
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Head of Creator Community

Remote · Full-time

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