oats

We are looking for a Retention Strategist who is a "savage" in the spreadsheets and a leader in client meetings. You aren't here to build segments; you’re here to build machines. You’ll take over the most sophisticated, high-touch accounts, clients who know their numbers and expect you to know them better.

WHO THEY ARE

We are not a normal agency; We are a full-service retention powerhouse. We own the entire stack: Email, SMS, Loyalty, and Subscriptions, packaging inserts, speaking with CX teams etc. because we know retention is a holistic strategy, not a siloed task. Our culture is high-performance, ownership-driven, and no-bullshit. It’s a place for people who hate sloppiness and measure themselves by what they deliver, not what they attempt.

This is a fully remote position supporting a team on UK time zones.

WHAT’S IN IT FOR YOU

Total Strategic Ownership: You own the roadmap and the results. No micromanagement, just high expectations and high autonomy.
Work with the Elite: Direct exposure to brands like Feel Reformed, Serene Herbs, and Milamend.
AI-First Workflow: They don't just "use" AI; they demand it. You’ll leverage Claude, ChatGPT, and Gemini to move 10x faster and produce sharper insights.
Specialized Execution Team: You focus on the "why" and the "what." We provide the copywriters, designers, and tech experts to handle the "how."
Performance & Equity: A high-performance culture that rewards A-players who drive measurable LTV growth.

WHAT YOU’RE GETTING INTO

Crafting deep-retention strategies that move the needle on 30-60-90 day CM LTV.
Moving beyond subject lines to build frameworks with clear observations, hypotheses, and recommendations.
Leading high-stakes monthly calls and daily check-ins (at clock-on and clock-off) to ensure every strategic question is answered.
Analyzing cohorts and repurchase rates via Lifetimely, Triple Whale, and Flaunt to find the "hidden" revenue.
Utilizing Claude Projects and automations to optimize your workflow and client deliverables.

WHO YOU ARE

The Experience: 3+ years of elite Klaviyo experience. You must have managed brands doing $1M+ monthly revenue. You have been working within subscription platforms such as Skio, Loop or recharge. You have experience working with a number of retention tools such as Wonderment, Zaymo, Typeform etc.
The Background: You’ve been in the trenches at a high-growth DTC brand or a top-tier agency.
The Strategic Mind: You understand that email marketing doesn't drive sales (traffic does) and that an email’s effectiveness depends on the offer more than the subject line.
The Analytical Edge: You analyze data for insights, not screenshots. You speak the language of first-order value, repurchase rates, and holdout testing.
AI Proficient: You are a power user of Claude/ChatGPT. You know how to use AI to get faster, more efficient, and produce better work.

BONUS POINTS IF YOU HAVE:

Expertise in Claude Code or building custom GPT/Claude automations.
Deep experience with Recharge, Rebuy, or Wonderment.

DEAL BREAKERS

You don't have experience in e-commerce or email/retention marketing
You dislike client-facing roles or struggle with relationship management
You feel like project management gives you a headache, and you can’t keep up with schedules
You aren't data-driven and analytical in your approach
You're above getting your hands dirty on execution